SPM School Leavers Program.

The SPM School Leavers Program is a thoughtful initiative spearheaded by ASK Management Group Sdn Bhd, primarily aimed at empowering youths who have not continued formal education and are currently unemployed. The program is strategically designed to focus on creating a skilled workforce within Malaysia while also facilitating steady job placements for each participant.

Participants enrolled in this program are granted full subsidies through the Perbadanan Tabung Pembangunan Kemahiran (PTPK) or Education Grant. This initiative aims to provide these individuals with an opportunity to enhance their skills and employability prospects without the financial burden usually associated with education and training.

The program offers a range of courses, providing diverse skill sets and knowledge essential for various industries. The categories of courses offered under the PTPK Program include:

Hospitality Management: Covering skills related to hotel and hospitality industry management.
Logistics and Warehousing: Training focused on logistics management and warehouse operations.
Customer Service: Enhancing participants' abilities in delivering excellent customer experiences.
Customer Services: Further developing skills in customer-centric service provision.

Participants will undergo an intensive 3-month training program conducted at all of ASK Management Group Sdn Bhd's training centers across Malaysia. The comprehensive training curriculum is designed to equip participants with practical skills, industry-relevant knowledge, and hands-on experience.

Upon successful completion of their selected course, participants will be offered job placements in their preferred locations or other destinations based on their choices and availability. This opportunity aims to facilitate immediate employment and practical application of the newly acquired skills.

Training Locations:

The program's training centers are strategically located across various regions in Malaysia, offering accessibility and convenience to participants. These locations include:

Kota Tinggi | Kluang | Batu Pahat | Mersing | Johor Bahru

Melaka | Alor Gajah

Seremban | Nilai

Shah Alam  | Petaling Jaya | Selayang

Seri Kembangan | Sentul | Brickfields | Damansara Utama

Ipoh | Taiping | Lumut | Slim River | Tanjung Malim | Tapah

Georgetown | Seberang Prai

Langkawi | Kulim | Sg Petani | Baling

Pekan | Kuantan | Cherating

Kuala Terengganu | Besut | Dungun |Kemaman

Tumpat | Kuala Krai | Kota Bahru | Pasir Mas | Kuala Krai | Pasir Putih

Kota Kinabalu | Sandakan | Tawau | Semporna

Kuching | Bintulu | Samarahan | Sibu

Kuala Perlis

These training locations offer a conducive environment for learning, ensuring that participants receive quality education and training regardless of their geographical location.

Hospitality Training Solutions (HTS), an acclaimed training module under the umbrella of ASK Management Group, stands as a beacon of excellence in the hospitality industry. Renowned for its award-winning approach, HTS has garnered subscriptions from over 380 hotel partners across the Asian region, establishing itself as a trusted and integral component of hotel employee development.

At an accessible rate starting from RM250 per month, HTS caters to the comprehensive training needs of hotel employees across all ranks and positions. The primary focus revolves around enhancing and enriching the skill standards of every individual within a hotel's workforce. This dedication to skill elevation ensures that employees at every level are equipped with the necessary expertise to excel in their roles, contributing to the overall success and quality of service within the hospitality sector.

ASK Management Group's HTS stands out prominently as the sole training solutions provider that has earned widespread acceptance and appreciation in multiple countries. Notably recognized and embraced in Malaysia, Singapore, Indonesia, Vietnam, India, and the United Arab Emirates, this comprehensive training solution has set an unparalleled benchmark in the realm of hospitality training.

The uniqueness and success of HTS lie in its ability to offer tailored, industry-specific training that addresses the diverse needs of each participating hotel. Its curriculum is meticulously crafted to encompass the latest industry trends, ensuring that hotel employees are well-equipped to navigate the dynamic and competitive landscape of the hospitality sector.

Moreover, HTS not only focuses on technical skills but also emphasizes soft skills, customer service excellence, and the cultivation of a service-oriented mindset among employees. This holistic approach contributes significantly to elevating the overall guest experience, leading to increased guest satisfaction and loyalty.

By providing accessible, high-quality training solutions, HTS has emerged as a catalyst for professional growth within the hospitality industry. Its widespread acceptance and recognition across multiple regions underscore its unparalleled commitment to raising the bar for employee skill development, ultimately contributing to the success and reputation of hotels across Asia and beyond.

HTS FOCUSED MODULES

Hospitality Training Solutions (HTS) offers a transformative 3-month program ensuring success and tangible results. Our modules focus on honing guest-centric skills, efficient operations, and industry-specific expertise. Through personalized coaching and immersive experiences, participants gain invaluable knowledge and practical skills.
We guarantee measurable outcomes, empowering individuals to excel in hospitality. Our program ensures a seamless transition from training to performance, enabling professionals to apply acquired skills effectively, driving success in the dynamic hospitality landscape.

Front Office Operations Training sharpens guest-centric skills, emphasizing communication, problem-solving, and efficient management. It equips professionals to handle reservations, check-ins/check-outs, and diverse scenarios adeptly. This comprehensive training fosters exceptional customer service, preparing individuals to excel in the dynamic hospitality industry, creating memorable guest experiences.

Housekeeping Training instils meticulous cleaning standards, organizational expertise, and attention to detail. It focuses on efficient room maintenance, proper inventory management, and hygiene protocols. This comprehensive training equips professionals to ensure immaculate spaces, enhancing guest satisfaction and upholding the highest standards of cleanliness in hospitality establishments.

Hotel Maintenance Training encompasses diverse technical skills, emphasizing equipment operation, repair, and facility upkeep. It covers HVAC systems, plumbing, electrical systems, and preventive maintenance. This comprehensive training ensures adept handling of property assets, fostering a safe, functional, and well-maintained environment within hospitality establishments.

Hotel Room Service Training focuses on impeccable guest experiences, teaching prompt, personalized, and efficient service delivery. It covers order taking, presentation, and delivery protocols, emphasizing attention to detail and hospitality etiquette. This training ensures seamless and delightful in-room dining experiences, enhancing guest satisfaction and loyalty.

Hotel Guest Services Training emphasizes exceptional guest interactions, teaching effective communication, problem-solving, and a customer-centric approach. It covers concierge duties, complaint resolution, and anticipating guest needs. This comprehensive training ensures a welcoming, personalized, and memorable experience, elevating guest satisfaction and loyalty in the hospitality industry.

Hotel Sales & Marketing Training hones strategic sales tactics, focusing on corporate client management and optimizing sales efficiency. It covers client relationship building, market analysis, and effective sales strategies. This training equips professionals to drive revenue, cultivate lasting corporate partnerships, and maximize sales effectiveness within the hospitality industry.

Strategic Human Resources Training in Hospitality emphasizes employee mental health, retention, and proficient HR management. This specialized program addresses mental wellness initiatives, retention strategies, and advanced HR techniques. It equips HR professionals to foster a supportive environment, enhance retention rates, and implement effective strategies crucial for employee well-being and organizational success.

Hospitality Admin and Finance Training integrates financial acumen with administrative proficiency. This program covers budgeting, financial reporting, and operational administration specific to the hospitality industry. It equips professionals with essential financial management skills, ensuring efficient operations and sustainable financial practices within hospitality establishments.

Employee Mental Health Training in the hospitality sector prioritizes well-being strategies, stress management, and fostering a supportive work environment. This program addresses mental health awareness, coping mechanisms, and resources to support employees, ensuring a healthier workforce, improved productivity, and a nurturing workplace culture.

Hospitality Leadership and Lead Management training focuses on cultivating effective leadership skills and strategic lead management in the hospitality industry. This program emphasizes leadership development, team empowerment, decision-making, and effective lead handling techniques, preparing professionals to lead and inspire teams to success within the dynamic hospitality landscape.

Revenue Stream Management Training for hospitality delves into optimizing revenue sources, pricing strategies, and distribution channels. This program covers revenue analysis, market segmentation, and innovative tactics to maximize profits. It equips professionals with the expertise to identify, manage, and diversify revenue streams, ensuring sustainable financial success in hospitality.

Grooming Training for Hospitality focuses on professional appearance, demeanor, and personal presentation. This program hones grooming standards, etiquette, and personal hygiene crucial for guest interactions. By emphasizing a polished appearance and conduct, it ensures that hospitality professionals create favorable impressions and uphold high standards of professionalism.

Training Schedule:

1. Participants undergo a minimum of 96 hours (3 months) of training, with 4-hour sessions per training day.
2. Certified trainers specialized in Hospitality Management guide participants during both classroom and on-the-job training sessions.
3. Training is exclusively conducted in-house, ensuring a focused learning environment.

Terms & Conditions:

1. The HR department of partnering hotels is responsible for efficiently planning the training schedule to ensure participants attend all sessions.
2. A training planner will be created 30 days ahead of the schedule.
3. Failure to attend any session will be considered a "NO SHOW," and missed hours won't be replaced.

Detailed terms and conditions will be outlined in the contract between ASK Management Group and the hotel partner, ensuring mutual understanding and adherence to the training program's guidelines.

The HTS training module offers a comprehensive and structured approach to elevate employee skills, foster a positive work environment, and contribute to the overall success of hotels by nurturing a skilled and motivated workforce.      

Empowering Tomorrow:

ASK Management Group's Yellow Ribbon Project Transforms Lives Through Hospitality Skill Development for Juvenile Offenders in Malaysia

In a ground-breaking initiative aimed at reshaping the futures of juvenile offenders in Malaysia, the ASK Management Group has launched the Yellow Ribbon Project. This transformative program, fully supported by the Ministry of Human Resources, the Malaysian Prison Department, and the Ministry of Home Affairs, is designed to equip young individuals in detention centres with vital hospitality skills before their re-entry into society.

The primary objective of the Yellow Ribbon Project is to facilitate a smooth transition for juvenile offenders from incarceration to gainful employment and community reintegration. With a focus on providing comprehensive skill development in the hospitality sector, the program stands as a beacon of hope, offering a second chance to these young individuals.

As part of the initiative, the ASK Management Group collaborates closely with the selected authorities to identify inmates on the brink of release from juvenile detention facilities. The selected candidates then undergo a structured and intensive hospitality skill development training program facilitated by industry experts.

The program's curriculum is meticulously designed to impart a wide range of practical skills, including customer service, food and beverage handling, housekeeping, front desk operations, and more. Beyond technical skills, participants also receive training in soft skills such as communication, teamwork, problem-solving, and conflict resolution—crucial elements for success in the hospitality industry.

Furthermore, the ASK Management Group ensures that the training modules are not only educational but also tailored to address the specific needs and challenges faced by juvenile offenders transitioning back into society. Emphasis is placed on instilling a sense of responsibility, professionalism, and work ethic to empower these individuals in their pursuit of a fresh start.

The program's collaboration with key government entities underscores the collective commitment to rehabilitation, reintegration, and reducing recidivism rates among juvenile offenders. The holistic approach aims not only to provide employment opportunities but also to foster a sense of belonging and purpose within the community.

By providing practical skills and empowering these young individuals with the tools they need to secure employment, the Yellow Ribbon Project is changing lives. Through this initiative, ASK Management Group is not just offering a job but offering a pathway to dignity, self-sufficiency, and a chance at a brighter future.

The impact of the program extends far beyond the walls of the correctional facilities. As participants complete their training and prepare for re-entry into society, they emerge equipped with marketable skills, renewed confidence, and a sense of hope for a positive and fulfilling life ahead.

The success of the Yellow Ribbon Project hinges not only on the vocational training provided but also on the ongoing support and mentorship offered to the participants. ASK Management Group remains committed to monitoring their progress, facilitating job placements, and providing continuous support during the critical phase of their reintegration into society.

In essence, the Yellow Ribbon Project represents a triumph of collaboration, compassion, and social responsibility. By investing in the potential of these young individuals and offering them a chance to rebuild their lives, ASK Management Group, in partnership with government entities, is paving the way for a more inclusive and compassionate society—one where everyone has the opportunity for redemption and a fresh start.

As this ground-breaking initiative continues to flourish, it serves as a shining example of how collective efforts and innovative programs can create meaningful and lasting change in the lives of those who deserve a second chance.

The Yellow Ribbon Project is not just a program—it's a testament to the transformative power of education, opportunity, and unwavering support in rebuilding lives and fostering a more inclusive society for all.