OVERVIEW

Tough competition is an unavoidable part of being in the hospitality business. The hotel team who comes out ahead in this race is the one most capable of delivering the value of their product in the most effective and resonant manner to their clientele. The ability to do this is the crucial edge you need over your competitors.

Some of the best sales executives maintain this priceless advantage in the game with a powerful set of tools and techniques derived from Neuro Linguistic Programming (NLP). The methodology this subject has to offer can sharpen your communication and influencing skills tremendously. Best of all, it's something anyone can easily learn.

Hospitality Business Logic is a fundamental function of a hospitality business. Commonly, this is not well practiced in Malaysia. Commonly, every hotel management shall focus on selling/filling up their rooms by competing with their neighbour(s). How many of us have ever thought beyond selling rooms and rooms? Hospitality Business Logics is the science behind successful hotel/resort operations which consists of people. property, philosophy, business positioning, continuity, consistency, empathy, career development and more on the lists. In short, every single employee and their role play at the hotel is an important component of the entire organization.

This program shall equip participants with a comprehensive communications skills, leadership management, business techniques, business wining formula, competitive business edge strategies and set to bulldoze through those dead ends once and for all.

LEARNING OUTCOME

At the end of this Hospitality Business Logic programme, you will have gained the following knowledge and learning:

• Application of NLP tools in selling and managing your role.
• Thinking Strategies.
• Communication and Listening Skills.
• Pace Sensory Language to Build Rapport.
• Resourceful language patterns for success.
• Out of the box thinking
• Business planning
• Understanding of risk, advantage and resources.

LEARNING METHODOLOGY

In this experiential training, the training facilitator adopts a coaching and facilitative approach. It is very important to engage the participants in reviewing their own outcome.

The activities are designed to illustrate key issues that the participants are facing working in the hospitality industry by using NLP tools to create illustrations and activities such as role plays, Mind exercises, group discussion.