DAY 1

Module 1: Shifting Mindset

The approach to distinguish between a problem and its causes or symptoms:

• Having new eyes
• Being aware of the danger of your Fixed beliefs and ‘perception’ on problems
• Revealing Problems in communicating problems
• Playing Sides – “Cause Vs Effect”
• Being in charge of your Mind? Mindset Conditioning Game

Module 2: New Perspective on Problem

Introducing Basic framework for problem solving:

• Revealing shortcuts to being Resourceful
• Recognizing Different Types of Problem
• Classifying Of the Problem
• Testing Your Analytical and Creative Thinking skills

Module 3: Key Issues in Communication

Keys to communicating effectively with those of different Profiling behavioural styles help to overcome problems with others:

• Understanding The 4 Communication Quadrants
• Identifying personal communication style
• Developing effective relationship
• Shifting into positive action

Module 4: Thinking The Issues Through

To explore creative thinking styles to assess factors affecting how you analyse problems and evaluate solutions:

• Assessing Creative Thinking Skills
• Understanding effective Creative thinkers’ traits
• Developing Analytical and Creative Thinking

DAY 2

Module 5: Problem Solving Techniques

To apply creative thinking to assess factors affecting how you analyse problems and evaluate solutions:

• Investigating Root Cause(s)
• Gathering Information tools
• Collecting Relevant Facts and Information
• Generating alternatives
• Camel’s problem

Module 6: Evaluating Possibilities

To generate possible solutions and analyse problems contextually:

• Reframing thought process
• Exploring possibilities and alternatives
• Generating alternatives creatively
• Analysing problems step by step
• Putting to practice: Problem in the maze

Module 7: Possible Problem Solving Framework Leading to Decision Making

Analyse your personal attributes and relate them to your decision making style:

• Using selection models and framework
• Applying the 5-step problem solving model

Module 8: Effective Decisions-Making

• Handling stress in making decision
• Art Of Making Decisions
• Implementing the solutions
• Planning and Monitoring actions
• Presentation of Action Plans
• Evaluating results and contingent solutions

• Managers
• Asst Managers
• Management Team
• Supervisors
• Team Leader