Impactful Tele-Sales Masterclass

OVERVIEW

Some of the highest paid, most successful salespeople in every industry do all of their business by telephone. The telephone is the most powerful business tool that you must master today.
Would you like to become one of these highly-paid professionals by selling on the phone?
I am sure you want to exponentially increase your business income and cashflow.

Using the telephone effectively to sell is like learning to type — it takes learning and practice. The telephone is a special tool that you must master if you want to fulfil your potential as a successful telephone sales specialist. I will teach you how to master telephone sales for any industry.

In this Tele-Sales training, you will learn:
Create a winning first impression
Apply Strategic Call Flow using PLEASE! Tools.

• Probe to uncover customer needs, pain points and selling opportunities through strategic questioning
• Listen actively through acknowledgment and clarification for 100% understanding
• Empathize by understanding the customer’s perspective to develop rapport and trust
• Articulate using tone, pitch, inflection, enthusiasm and a pre-developed dialogue guide
• Solve customer issues with product benefits. Provide the most intelligent, suitable & targeted solutions.
• End the interaction

Increase Your Sales Now.

LEARNING OUTCOME

By the end of the telemarketing and telesales training course, participants will be able to:

• Get past the gatekeeper with strategy and confidence
• Get past the first 20 seconds of the call and increase selling opportunities
• Improve skills in telephone communication
• Up-sell and Cross Sell other products if required
• Improve questioning and listening skills
• Identify customer’s real emotions, needs and match with appropriate benefits.
• Sharpen their closing skills in order to clinch the sale.
• Handle objections effectively and treat them as new opportunities
• Build better relationships with difficult prospects using empathy
• Recognize each prospect’s unique telephone personality and tailor offering accordingly
• Seek buying signals and act accordingly
• Experience a substantial increase in New Sales
• Enhance skills through Telesales and Customer Service training.

LEARNING METHODOLOGY

Utilize the interactive content to deliver the engaging input, to present case studies for analysis, stimulate group discussions, and employ role-playing exercises. Foster practical skill development and critical thinking in a dynamic learning environment.