Hospitality Supervisory and Leadership Workshop

OVERVIEW

"Hospitality leaders get extraordinary things done in organizations by inspiring and motivating others towards a common purpose.” No two leaders are alike. That’s because leadership comes in many different forms: They vary in their management philosophies and have distinct personality quirks. But one idea remains significant –that leadership is unique to each person. Neither science nor formula will produce a leader; leadership is a matter of character.

Leaders are the single most important ingredient in building and engaged in hospitality businesses which are known for their high-performance workforce. All too often these leaders are ill-prepared for their critical new roles. Even when organizations put programs into place to enhance leadership skills, the impact is diluted because of a lack of organizational support. This leads to high rates of leadership failure, low employee loyalty, and, ultimately, poor business performance.

This is not a management course. It is distinctly a leadership program. We believe that leadership is the capacity to influence others to act. Leadership is an "influence process" and processes are observable and "learnable". Leaders groomed through this program would have the ability to build proactive, independent, trusting, proud, involved, respecting and self-sustaining teams or individuals.

LEARNING OUTCOME

Upon completion of this program, the hotel participants will be able to:

• Define the attributes, roles and responsibilities of a leader in their respective department.
• List the attributes of a leader.
• Describe the impact of an effective and ineffective leader.
• List the challenges faced by a leader.
• Gain awareness of personal leadership competence.
• Increase level of 3 competencies of a manager.

LEARNING METHODOLOGY

This is an experiential training which integrates learning through videos, role plays, presentations, activities, business games, case studies, presentations, group discussions and reflection.