Hospitality Leadership Bootcamp

1 ½ Days
8 Modules

Hospitality Leadership & Team Building Bootcamp

OVERVIEW

Hospitality leaders get extraordinary things done in organizations by inspiring and motivating others towards a common purpose.” No two leaders are alike. That’s because hospitality leadership comes in many different forms: They vary in their management philosophies and have distinct personality quirks. But one idea remains significant –that leadership is unique to each person. Neither science nor formula will produce a leader; leadership is a matter of character – which demands utmost in a hotel/resort workplace.

Leaders are the single most important ingredient in building an engaged, high-performance workforce. All too often these leaders are ill-prepared for their critical new roles. Even when organizations put programs into place to enhance leadership skills, the impact is diluted because of a lack of organizational support. This leads to high rates of leadership failure, low employee loyalty, and, ultimately, poor business performance.

This is not a management course. It is distinctly a leadership and team-building program. We believe that leadership is the capacity to influence others to act. Leadership is an "influence process" and processes are observable and "learnable". Leaders groomed through this program would have the ability to build proactive, independent, trusting, proud, involved, respecting, and self-sustaining teams or individuals.

This 1 ½ day leadership and team-building training requires its participants to stay overnight in the hotel as a trainer will have late-night sessions and games after dark. The after-hours session may be held outdoors which covers subject focus issues related to the module.

LEARNING OUTCOME

Upon completion of this program, the participants will be able to:

Define the attributes, roles, and responsibilities of a leader.
List the attributes of a leader.
Describe the impact of an effective and ineffective leader.
List the challenges faced by a leader.
Gain awareness of personal leadership competence.
Increase the level of 3 competencies of a manager.
Understand the hotel’s potential and market share.
Know your job and your role as leader of the organization.

LEARNING METHODOLOGY

This is an experiential training that integrates learning through videos, role plays, presentations, activities, business games, case studies, presentations, group discussions, and reflection.

DAY 1

Module 1: Leadership Key Fundamentals

The leadership model that works in a hotel environment.
The impact and consequences of leadership.
Your value as a leader – how do you see ‘challenges’ around you.
The leadership Treasure game begins. In and out of the session.

Module 2: Leadership Success Factors

Task, team, and personal requirements.
Make your team stand behind you.
Absent leadership – let your voice lead them.

Module 3: The Leadership Shift - New Age Leadership Styles

The 21st Century Leadership Shift.
Styles of an effective leader vs ineffective leader.
Assessing your leadership traits.

Module 4: (Personal Leadership Competence)

Leadership Rule #1– To be a Great Leader, Become a Great Person First

Trust, and Trusted leadership.
How do you manage your team in a crisis?
Your attitude, emotions, behavior, and your “listening” ability.

Module 5: Interpersonal Leadership Competence

Leadership Rule Number #2 – The Deeper Your Relationship, the Stronger your Leadership

Building trust, openness, and commitment.
Managing Subordinate – teamwork

Module 6: (Performance Management Competence)

Leadership Rule Number #3: Disciplines of planning, disciplines of execution

Thinking strategically
Planning performance
Managing Performance
Giving and receiving feedback
Reviewing and following up
Going against the “whirlwinds – Office Politics

DAY 2

Module 7: Team Building

The six elements are role clarity, trust, job satisfaction, commitment to the organization, motivation, and empowerment. If you look at any person in your team, you can describe your relationship with him or her by looking at Role clarity: How clear it is to this person what behaviors and tasks you expect.
This segment will be conducted outdoors with morning workouts and team-building games.

Module 8: Creating and Sustaining A Team Culture