Hospitality Leadership & Mentoring

OVERVIEW

Being a successful manager or team leader in hospitality sector requires not only business knowledge, but also coaching, tolerance and communication skills. This course will teach its participants o how to handle the challenges they face in their role as a manager/director/HOD and a leader in a team.

Discover the difference between coaching and managing and what you can do to become a better manager. Understand your role in team communication and what you can do to ensure fewer misunderstandings, enhance team coordination and collaboration. By applying NLP, the latest and proven scientific communication tool, you will be able to understand how to effectively communicate, deal with conflict and difficult people, and motivate and create a positive team atmosphere.

In this class, you'll learn how to build, motivate, and maintain an effective, high-performing team. Make the most of your employees' skills and abilities by delegating appropriately and avoiding micromanaging. Learn how to link feedback, coaching, performance management, and progressive discipline to increase productivity, ensure performance excellence, and to deal effectively with underperformers.

How can Neuro Linguistic Programming be used in business?

NLP provides a selection of powerful tools and skills which can be used to enhance hospitality leaders personal performance in many fields which are particularly relevant to their job role at office. NLP helped many individuals to improve their communication skills and achieve their business and personal goals. This training will guarantee a positive impact of Neuro Linguistic Programming on employees' performance to promote individual communication skills, self-efficacy, problem-solving skills, and productivity.

LEARNING OUTCOME

Neuro-linguistic programming (NLP) is a psychological approach that involves analysing strategies used by successful individuals and applying them to reach a personal goal. It relates thoughts, language, and patterns of behaviour learned through experience to specific outcomes.

At the end of the course, delegates will be able to:

• Use Emotional Intelligence (EI) Profiling to understand the different personality types and how to deal with each personality type effectively.
• Understand the concepts of coaching as a key leadership skill.
• Identify and deal effectively with poor performance in the team
• Understand the NLP communication model and how to avoid obstacles to effective communication and coaching.
• Gain the skills needed to master dynamic listening.
• Delegate effectively to both new and experienced employees.
• Practice real coaching with individual employees, and learn how to provide effective ongoing feedback.
• Apply the leadership skills of coaching to improve and develop their subordinates' work performance from where they are to where you want them to be.

LEARNING METHODOLOGY

In this experiential training, the training facilitator adopts a leader and facilitative approach. It is very important to engage the participants in reviewing their own outcome.

By applying powerful NLP tools, the course will be taught in an interactive manner using lectures, lessons learned, practical examples, case studies, demonstrations, a personality self-assessment and shared participant experiences.