Coaching and Mentoring Skills

1 Day
11 Modules

Coaching & Mentoring Skills

OVERVIEW

There's perhaps nothing else in workplace management that requires the subtlety of soft skills than coaching and mentoring.

When it comes to sports, there's no misunderstanding the value of a good coach. They maintain morale, look out for the overall well-being of their team, bring out the very best of their potential and lead them towards a victorious season. If that kind of leadership is essential on the field, why shouldn't it be as important in the workplace?

All managers need to be able to maximize the potential of their employees in a similar fashion through coaching and mentoring. Both are goal-focused approaches that require empathy and genuine curiosity. Mutual, non-judgemental listening skills are paramount.

Motivational anecdotes by themselves are not enough. Coaching and mentoring needs to offer structured solutions that help people gradually overcome their impediments and achieve Specific, Measurable, Attainable, Realistic and Timely goals. It's a long, patient process.

Above all, managers need to remember that rapport is built through mutual respect.

Coaches and Mentors don't "fix" people. They understand them.

LEARNING OUTCOME

By the end of the Coaching & Mentoring course, you will be able to:

Define what is "Coaching" and "Mentoring".
Explain the leader’s role in the coaching and mentoring process.
Use structured models to conduct successful coaching conversations.
Identify the specific needs of each employee.
Match different leadership styles to the developmental needs of the coach.

LEARNING METHODOLOGY

This coaching and mentoring skills program offers a comprehensive learning approach, combining role plays, engaging presentations, hands-on activities, and in-depth case submodule exploration. Participants will achieve a holistic understanding and practical application of the subject matter, ensuring a well-rounded learning experience.

Module 1:

Fundamental of Coaching and Mentoring:

Realize the critical need for coach and mentor in an organization
Understand the relationship and difference between coaching and mentoring
Identify common coaching challenges
Understand when and what to coach
Examples of coaching opportunities
Creating leverage through coaching

Module 2:

Developing a coaching mindset:

Four levels of awareness for coach
Know your Thought, Purpose, Values and Emotion
Creating coaching culture

Module 3:

Establishing a Climate of Trust, Credibility, and Rapport for Mentoring:

Inculcate mental framework for communicating interest and desire to be a coach and mentor
Develop critical listening skills for obtaining another person's perspective/point-of-view
Establish rapport or communication strategy for creating a "privileged relationship”

Module 4 :

Leading meaningful Coaching conversation:

Coaching preparation
TIPS Coaching Framework to guide the coach
Define Topic
Inquiry
Establish Impact
Commitment Plan of actions
Support and Follow up
Role play

Module 5:

Handling excuses and resistance:

Excuses and resistance is expected
Two types of excuses/ resistance
Steps in managing different types of excuses /resistance
Special modules for Sales leaders

Module 6:

Coaching Sales Process:

Analyze what to coach to increase closing rate
Leverage on field coaching opportunities
Before – During- After field work coaching

Module 7:

Mentoring Methods:

The role of mentor and mentee
Four Phases in Mentoring
Starting a mentoring relationship
Building a mentoring relationship
Maintaining effective relationship
Mentoring Plan of actions

Module 8:

Understand situational leadership:

Definition of leadership
Is there only one best leadership style?
Achieve ‘successes and ‘effectiveness’ in leading a team

Module 9:

Diagnosing the development level of the Coachee:

Understand the various development levels of an individual based on the specific goals and tasks
Identify the characteristic and needs of each development level

Module 10:

Matching the leadership style:

Understand the differences between Directive behavior and Supportive behavior
Four types of leadership styles : Directing, Coaching, Supporting and Delegating
Matching leadership styles to development needs

Module 11:

Action Plan - Putting It All Together: