Managing Emotion and Conflict Change

1 Day
6 Modules

Managing Emotion and Conflict Change

OVERVIEW

Human beings are not cogs in a machine. We're people and we are inherently emotional creatures in whatever context you place us in. Especially in the workplace. Emotions are in the workplace on a daily basis. Be it in expressions of happiness, laughter, anticipation or disappointment.

The question is: "How do we deal with them when they begin to affect others negatively?"

Whether it's in periodic outbursts of anger, petty rivalries that leave colleagues feeling marginalized and hurt, or even dealing with emotionally abusive clients, a smooth workflow grinds to a halt in a toxic environment. As leaders and managers, it's your responsibility to maintain spaces where all staff feel welcome because there is nothing quite so contagious as a lack of morale.

This two-day course utilizes NLP methodology to help participants cultivate a more emphatic mentality that will allow them to pre-empt emotional turmoil before it spills over in the workplace. As well as help them develop a greater insight into themselves.

LEARNING OUTCOME

By the end of the course, delegates will learn to:

Be much more self-aware.
Detect the triggers of negative emotions in themselves and others.
Manage inevitable emotional negativity.
Control the situation or people who are experiencing 'anger'.
Maintain calm and professional service in the face of unreasonable individuals.
React more effectively and appropriately in the face of emotional instability.

LEARNING METHODOLOGY

This is an experiential training which integrates learning through videos, role plays, presentations, activities, business games, case studies, presentations, group discussions and reflection.

Module 1: Communication Skills; Angry people are often unable to communicate well because of the flare up emotions

Using Verbal and Body Language to deescalate the feelings of anger and rage
Reframing content and context that enable us to control our angry feelings and blood pressure

Module 2: Becoming Curious; Irritated people often lose their sound judgment and turn condemning

Distinguishing curiosity vs judgment/anger
Face to face with “bad-name calling” abuse
See “negative grouping” in a different light
Discover “Assumptions are illusions”
Replace “I know what you’re feeling-thinking” with Meta-questions where “The answers lie in the Questions

Module 3: Heart over Head; Generating New Behaviour

Looking through the glass - emotions vs logical thinking
Why our behaviour produces the very opposite outcome we desire
The power of subconscious mind and how you can change your reactions in an instant second
Look for a match desired outcome with actual outcome

Module 4: Digging the Roots of The Negative Feelings; Angry people are often unaware of their feelings underneath their anger

Searching for the first event that instigate your anger
Disassociate yourself from respond to 'anger'
React in ways that deescalate our anger

Module 5: Consequences of Anger; For those are highly strung can destroy a village rather than build it up

Assessing 'anger' as neutral
Checking our anger thermometer - expressing anger that either escalates or deescalates our anger
Use solid and simple anger management tools to move into the deeper aspects of anger
Using this emotion to building relationship rather than destroy them
Empower Yourself through Transformative Anger

Module 6: Freedom from the Need to Control ; Angry people are often obsessed with a need to control the outcome

How to loosen the grip of the 'problems' or 'conflicts'
Managing your "expectation to results" and “attachment to outcome” in solving personal conflict in life
Let go of "outcome" without compromising one’s integrity, values or performance
Liberate from the bondage of 'ego' and 'control freak'
Free yourself from negative emotions that affects your health and experience better relationships with others