Key Performance Indicator (KPI) Management

2 Days
7 Modules

Key Performance Indicator (KPI) Management

OVERVIEW

This training focuses on Key Performance Indicators also known as KPI or Key Success Indicators (KSI), which help an organization define and measure progress toward organizational goals. Once an organization has analysed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals. Key Performance Indicators are those measurements.

The KPI Management shall be focused strategically on Business Performance, Customer Spending Index, Sales & Marketing, and other departments (s) indicators merging perspectives of quality, consistency, business volumes, sales & marketing, and revenue stream

LEARNING OUTCOME

By the end of the course, you will be able to:

Defining KPI and its relevance to your areas of responsibility.
Setting expectations and working together to improve performance.
Assessing and reviewing performance strengths and weaknesses.
Enhancing awareness of obstacles to success and taking actions to overcome them.
Contributing to organizational objectives

LEARNING METHODOLOGY

Interactive Presentation, Group Activities, Group Presentation and Debriefing, and lots of interactions.

MODULE 1:

KEY PERFORMANCE INDICATORS (KPI) & Key Result Areas (KRA)

‘What’ and ‘why’ of KRA
The difference between KRA and KPI
Success story – results of KRA implementation setting business KPI
‘What’ and ‘why’ of business KPI
Define your business direction – Golf, Hospitality, People, and Overall Businesses
Specify your business KRA and KPI
Specify your business target
Turn your business measurement into dollars and cents.

MODULE 2:

SETTING OPERATIONS KPI – focusing on leisure management.

‘What’ and ‘why’ of operations KPI (down-stream concept)
Specify the operations processes.
Specify the interaction of operations processes.
Measurement principle: QQCT
Specify the KPI of the operations processes.

MODULE 3:

CASCADING DOWN THE KPI to YOUR NEXT LEVEL

Concept: result-focused vs tasks orientated
Break down your KPI into Golf, Hospitality, and individual departments or revenue center sections.
Assesses the competency of your department.
Assign and set KPI for your next level.
Assess the feasibility of your KPI assigned.

MODULE 4:

PERFORMANCE MANAGEMENT