MODULE 1: INTRODUCTION – KNOWING YOURSELF

The ability to self-reflect is a crucial one in getting ahead in the business of management. We will explore the art of ‘self-management’ and learn how to maintain energy, enthusiasm and vigour in a challenging management role that ensures a successful management career.

At the end of this session you should be able to:

• Know the type of leader you are so that you can lead better when facing the many different types of subordinates and clients.
• Evaluate current and future requirements of your work role and that of the team, taking into account the vision and objectives of your organisation.
• Consider your values and your career/personal goals and identify information which is relevant to your work role and professional development.
• Agree a development plan to address any identified gaps in your current knowledge, understanding and skills.
• Learn how to get regular and useful feedback from those who are in a good position to judge it.

MODULE 2: THE IMPACT OF EMOTIONAL INTELIGENCE (EI) – WHY WE NEED MORE THAN JUST HIGH IQ IN TODAY’S FAST-PACED WORK ENVIRONMENT - with Neuro-Linguistics Programming (NLP).

Taken from the standpoint of NLP, understanding how emotional intelligence works for you makes a measurable difference to your productivity as a manager as it is related to many contemporary workplace variables, including: productivity and performance, interpersonal relationship, leadership capability, influencing power, sales performance, teamwork, customer service excellence and job satisfaction.

To sum up, NLP is a modelling system of excellence. The best practices in the world, as we can in the business terms. In this module, you will learn about:

• Developing High Self-Awareness
• Why high self-awareness is the basic building block of EI.
• Self-awareness considerations: Self-regard; assertiveness; independence; empathy; social responsibility; stress tolerance; impulse control; flexibility; problem-solving; optimism, happiness, and resilience.
• Leadership and Dimensions Of Empowerment.
• Developing Effective Communication Skills .
• Assertiveness / Active listening / Appropriate questioning techniques.
• Constructive feedback.
• Better Management Through Emotional Intelligence (EI) Awareness
• Code of Honour in your team attributes.
• Key factors to have a competent team.
• Traditional supervision vs. team leading in the emotionally intelligent organisation.

MODULE 3: Managerial Leadership

What are the changing characteristics of the workforce today and how do we engage employees in this environment? An exploration of this topic will help you to:

• Understand psychological vs. employment contracts
• Consider diversity, equality and generational influences (How Baby Boomer, Gen X, Gen Y behave, react and think at work)
• Lead through empowerment
• Understand situational leadership models

MODULE 4: Effective Communication – Why so many fail if it’s Just 'Common Sense'?

Regardless of dealing with individuals in your team, your superior, your colleagues or your clients, your ability to effectively communicate is critical to your success. So, really, it’s not just “common sense”!

Say yes! We can learn to be better communicators. Let's explore the sensitivity and appropriate expression of emotion in communication, including discussions on:

• Self-awareness (Are you aware or are you ignorant?)
• Assertiveness (How to be firm and yet diplomatic)
• Active listening (Why do people always say I never listen to them?)
• Appropriate questioning techniques (How to ask the right questions to elicit the responses you want?)
• Constructive feedback (How to critique tactfully and not hurt others?
• Skills for effective persuasion and influence
• Building relationships through trust and integrity
• Leading and participating in effective meetings

MODULE 5: Performance Management

Performance management is an integrated system of policies, procedures and interventions used to better the performance of individuals and teams. How does performance management affect you as a manager? It is one of your most important tasks. In this session, you will get an overview of how to manage work performance. You will learn to:

• Understand the aims and objectives of performance management systems.
• Develop performance goals
• Manage staff appraisal interviews
• Negotiate a learning and development plan
• Support individuals in identifying their abilities and needs
• Establish with the individuals:
  • The areas where they want to develop their performance
  • The standard of performance they wish to achieve
  • The support they can expect from you and the commitment you expect from them
  • The timescale of the process
• Effectively coach, counsel and mentor
• Building a high performing team

MODULE 6: Problem Solving and Decision Making

We're all valued based on the problems that we can solve. In other words, that means you’re worth as much as the kinds and size of problems you can solve for your organisation. In this module, you will improve your problem-solving abilities by understanding better the process or the flow of the mind in solving problems.

Given the case, this module will cover the most pertinent topics including:

• How to be aware of the issue
• Looking for the root cause
• Information gathering
• Generating solutions
• Choosing the solution
• Implementation planning and taking action
• Evaluation of the result

• Managers
• Team Lead, Executives
• Senior Management
• Directors
• CEO
• Accountant
• Admin Manager
• Engineers
• Hotel Managers
• Consultants
• HR Directors
• All Management Level positions