Effective Communication, Creative Thinking & Problem-Solving Competency for Sales Personnel

OVERVIEW

Manufacturing sector engineers play an integral role in the people development within their organization including their personal people, communication and leadership development in the organization. Most important 3 questions we ask young engineers are :

• Do you want to be able to communicate your ideas and vision effectively?
• Do you need tools that can ignite your creative thinking abilities?
• Do you want to be able to make calculated decisions that could bring better chances of success?

If your answer is “Yes” to all those questions, this programme is for you. It is designed to develop three critical skills that an individual will need to become a winning corporate executive.

To become a successful corporate player, one must have good and effective communication skills, positive creative thinking to find solutions and analytical decision-making skills to take calculated risks.

This 1-day workshop will present tools and techniques that will help you to develop into a winning executive who has a better chance to succeed and do well in any business circumstances.

LEARNING OUTCOME

At the end of this programme, you are expected to be able to:

• Develop an effective communication style.
• Use Pull and Push techniques to influence and persuade listeners.
• Cultivate effective listening and questioning skills.
• Think positively and creatively to find solutions to problems.
• Identify the steps in doing a Pareto Analysis.
• Use Pareto Analysis to determine what problems to solve urgently in a situation of limited resources.
• Calculate Expected Monetary Value (EMV) to be used in decision-making.
• Use probability and decision tree techniques in decision-making.

LEARNING METHODOLOGY

This programme is designed to be interactive and participative. The following tools and techniques will be used:

• Individual and Group work.
• Case studies.
• Role Play.
• Videos.
• Practical demonstration.
• Pareto Analysis Tool.
• Decision Tree Tool.
• Facilitator’s Debriefing.
• Participant Workbook.