Hospitality English: Spoken And Grammar

OVERVIEW

Comprehension and grammar are essential indicators of one’s professionalism in the hospitality business. Most of us ignore them at our peril.

Hospitality business requires consistent, pleasant and simple English to make your guest(s) understand what you are trying to relate. Hence, this English speaking methodology has been globally practised through simple SOP and regular training at work-place.

Good English by employees of the hotels increases the ratings of the hotel which is evident.

This workshop offers a rundown on the principles at work behind excellent spoken and written Hospitality Business English.

LEARNING OUTCOME

By the end of this Business English training course trainees will be able to:

• Understand the basics of HOSPITALITY English grammar.
• Have a better command of verbs, nouns, pronouns, adjectives, adverbs, prepositions and conjunctions.
• Be ready to discard with confidence many outmoded writing conventions.
• Use grammar to help develop the skill of writing in a simple and business-like manner.
• Spell better.
• Use punctuation correctly.
• Form grammatically correct sentences for emails and letter writing.
• Pronounce commonly mispronounced words correctly.
• Communication more confidently in English.

LEARNING METHODOLOGY

This Hospitality Business English workshop’s 90% practical based. There will be a combination of expert input, interactive practical exercises, group discussions, exercise worksheets and role plays.