Hotel F& B Service Staffs Reskilling Training

OVERVIEW

This one-day reskilling training program for F&B service staff focuses on refining key skills in customer service, upselling, grooming, teamwork, and floor management. Through interactive lectures, role-playing, and expert demonstrations, participants will enhance their service capabilities and understanding of current hospitality trends. The sessions are designed to address real-world scenarios, helping staff effectively manage guest interactions, resolve conflicts, and improve overall guest satisfaction. By the end of the day, attendees will have updated practical skills, a refreshed approach to professional grooming, and a clearer insight into career advancement opportunities within the industry, ensuring they are well-equipped to meet and exceed the evolving demands of the hospitality sector.

This program is designed to be dynamic and engaging, ensuring that participants can directly integrate these refreshed skills into their daily roles, ultimately enhancing both guest experience and operational effectiveness.

LEARNING OUTCOME

Participants will leave the training with:

• Improved and updated customer service skills.
• Enhanced ability to upsell effectively, benefiting both guest satisfaction and business profitability.
• Refreshed knowledge and practices in personal grooming standards.
• Strengthened abilities in teamwork and F&B floor management.
• Greater understanding of the hospitality industry and clear pathways for career advancement.
• Hands-on practice through role-playing to ensure skills are practical and immediately applicable.

LEARNING METHODOLOGY

• Role-Playing Scenarios
• Interactive Lectures
• Group Discussions
• Peer-to-Peer Learning Sessions
• Demonstrations by Experts