HOTEL HOD LEAD & HR Management Seminar – 1 Day

HRDCorp SBL Khas Claimable

The Hotel HOD Lead & HR Management Seminar is a one-day intensive program designed specifically for Heads of Departments (HODs) and HR professionals in the hospitality industry. As the industry faces increased challenges in talent retention, mental health awareness, and workforce management, hotel leaders must evolve into strategic thinkers and empathetic managers.

This seminar bridges the gap between operational leadership and human capital development by addressing key themes such as employee retention, mental well-being, effective communication, leadership through delegation, and HR strategy alignment. Participants will gain actionable insights and practical tools to enhance department performance, staff motivation, and workplace culture — leading to increased guest satisfaction and organizational success.

Seminar Highlights :

  • Retention-Driven Leadership Learn effective strategies to reduce staff turnover and foster long-term team loyalty in a fast-paced hotel environment.
  • Mental Health Empowerment for Leaders Identify burnout signs early and implement supportive practices to boost employee morale and workplace wellness.
  • HR + HOD Synergy Bridge the operational and HR divide by aligning departmental goals with HR metrics for better team performance.
  • Mastering Communication & Delegation Enhance your leadership influence through clear communication, structured delegation, and effective team engagement techniques.
  • Action-Based Learning for Real-World Impact Walk away with a personalized 30-day Leadership Action Plan tailored to your department’s growth and productivity goals.

Learning Methodologies

This seminar is built on active, applied learning techniques to ensure engagement and real-world relevance:

  • Case Studies & Industry Scenarios Real hotel challenges presented for analysis and group discussion.
  • Group Workshops & Brainstorming Peer-to-peer interaction to encourage collective problem-solving.
  • Role-Plays & Simulation Exercises Practice sessions in delegation, feedback delivery, and leadership communication.
  • Reflection & Action Planning Tools Individual work to plan immediate post-seminar implementations.
  • Facilitator-Led Insights Curated input from hospitality experts, HR consultants, and clinical psychologists.

Learning Outcomes

By the end of this seminar, participants will be able to:

  1. Apply practical retention strategies to reduce turnover in hotel departments.
  2. Align departmental leadership goals with HR policies and performance metrics.
  3. Detect early signs of stress and burnout among team members and respond effectively.
  4. Foster a positive mental health culture within the hotel work environment.
  5. Communicate clearly and confidently, especially during high-pressure operations.
  6. Delegate effectively to build team autonomy and performance accountability.
  7. Develop a personalized leadership action plan for team improvement and growth.

Module 1: Rethinking Employee Retention in Hospitality (9:00 AM – 10:30 AM)

Overview:

Explore the current turnover trends in the hotel industry and practical strategies to retain talent.

Key Topics:

  • Why employees leave: Hospitality-specific insights
  • Building loyalty from Day 1 (onboarding & training)
  • Recognition, growth & internal mobility
  • Designing non-monetary incentives that matter

Activity:

Retention Strategy Mapping: Participants work in groups to design a practical retention initiative for their department.

Module 2: Strategic HR Management for Hotel Leaders (10:45 AM – 12:15 PM)

Overview:

Aligning departmental goals with HR strategy for long-term success.

Key Topics:

  • The evolving role of HR in hospitality
  • Manpower planning & multiskilling
  • HR Metrics: Absenteeism, TNA, productivity tracking
  • Building HR-HOD collaboration for better performance

Activity:

HR Alignment Challenge: A simulation exercise where teams align HOD objectives with HR KPIs.

12:15 PM – 1:15 PM: Networking Lunch

Module 3: Mental Health & Wellness in Hotel Workplaces (1:15 PM – 2:45 PM)

Overview:

Learn how to identify stress, prevent burnout, and support staff mental health effectively.

Key Topics:

  • Mental health red flags in high-pressure hotel roles
  • Creating a psychologically safe workspace
  • Implementing wellness policies and flexible scheduling
  • Role of leaders in managing mental health

Activity:

Mental Health Response Drill: Case studies of workplace mental health scenarios for discussion and response planning.

2:45 PM – 3:00 PM: Coffee Break

Module 4: The Art of Communication & Delegation in Hotels (3:00 PM – 4:30 PM)

Overview:

Develop communication techniques and delegation skills to lead effectively under pressure.

Key Topics:

  • Assertive vs aggressive communication
  • How to delegate without micromanaging
  • Giving and receiving feedback (especially across cultures)
  • Conducting effective briefings and debriefs

Activity:

Hotel Delegation Role-Play: Participants practice live delegation scenarios in front office, F&B, and housekeeping contexts.

Module 5: Leadership Reflection & Action Planning (4:30 PM – 5:30 PM)

Overview:

Conclude the seminar with personal leadership reflection and commitment to change.

Key Topics:

  • What kind of leader are you?
  • Identifying your top 3 leadership priorities
  • Creating a 30-day implementation plan

Activity:

Leadership Visioning Card: Each participant writes a “Leadership Commitment Card” to take back and review with their team.

Training Materials Provided

  • Seminar Workbook
  • Mental Health Quick Response Guide for Managers
  • Employee Retention Toolkit
  • Delegation & Feedback Cheat Sheet
  • Executive Lunch
  • Coffee Breaks
  • Leadership Evaluation
  • Mental Health Evaluation
  • Case Studies

Why You Must Attend.

Hospitality leadership today goes beyond operational control — it requires people-first thinking, mental wellness awareness, and strategic HR collaboration. Here’s why this seminar is a must-attend:

  • Bridge the Gap Between HR & Operations Understand how to drive team performance with the right HR tools and thinking.
  • Combat High Turnover Learn how to build loyalty in an industry known for transient staff.
  • Champion Employee Mental Health Discover how to become a more supportive and mindful leader.
  • Build Your Department’s Communication Culture Gain the tools to speak, delegate, and lead more effectively.
  • Get Practical, Not Just Theory Engage in hands-on learning and go back with tools you can use tomorrow.
  • Be the Change-Maker Walk away with your own 30-day departmental action plan and vision.
This course includes
  • Ref. No.
    askhrd/2025/167
  • Module
    SBL Khas Claimable
  • Availability
    Public & Inhouse
  • Trainer
    HRDCorp Certified
  • Duration
    1 day (8 hours session)
  • Skills
    All Levels
  • Language
    B. Malaysia & English
  • Venue
    Hotel (for Public Session)
  • Format
    F2F
  • Training Material
    Provided during training session
  • Certificate
    Certificate of Completion
  • Inclusion (Public)
    1 Executive Lunch
    2 Coffee Breaks
    Leadership Evaluation
    Mental Health Evaluation
    Case Studies
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