2 Days – F2F | Seminar | In-house | Public
HRDCorp SBL Khas Claimable Module

OVERVIEW

The LHDN E-Invoicing Process Management for Hotels & Resorts Masterclass is a specialized 2-day program designed to equip hotel and resort operators, finance teams, accountants, and administrative managers with the knowledge and skills required to implement and manage Malaysia’s E-Invoicing system in compliance with LHDN regulations.

The course focuses on hotel operational realities, including multiple revenue streams (rooms, F&B, MICE, spa, events), PMS and accounting system integration, data management, and real-time invoice submission to the MyInvois platform. Participants will learn legal frameworks, process mapping, system integration planning, SOP development, and troubleshooting techniques, ensuring readiness for Malaysia’s E-Invoicing go-live.

LEARNING OBJECTIVES

By the end of this program, participants will:

• Understand LHDN’s E-Invoicing legal framework, objectives, and timelines.
• Identify hotel-specific invoicing flows and map them to MyInvois data structures.
• Prepare clean invoice data and manage submission, validation, and error correction.
• Integrate e-invoicing processes with PMS and accounting systems effectively.
• Develop property-specific SOPs, documentation, and training plans.
• Anticipate operational challenges and implement robust compliance strategies.
• Create a practical internal implementation timeline to meet deadlines.

LEARNING OUTCOMES

Participants will be able to:

• Confidently interpret and implement LHDN E-Invoicing requirements for hotels.
• Map existing billing and invoicing processes to regulatory standards.
• Create and manage valid e-invoices through the MyInvois portal.
• Develop property-specific SOPs and train departmental teams.
• Handle errors, rejections, and exceptional billing scenarios.
• Build a realistic internal compliance timeline to ensure timely implementation.
• Act as in-house champions for e-invoicing compliance and transformation.

LEARNING METHODOLOGY

• Expert Presentations – Step-by-step explanation of regulatory & technical requirements.
• Operational Flow Mapping – Aligning hotel billing with e-invoicing structure.
• Interactive Discussions – Industry-specific Q&A sessions.
• Case Studies – Malaysian hotel scenarios and real compliance examples.
• Hands-On Workshops – Creating e-invoices, using mock data on MyInvois portal.
• Group Exercises – SOP redesign, gap analysis, and implementation planning.
• Implementation Clinics – Troubleshooting errors and finalizing rollout timelines.