1 Day – Classroom | Interactive Seminar
HRDCorp SBL Khas Claimable Module

OVERVIEW

The Housekeeping Training Workshop is a practical and interactive 1-day seminar that focuses on professional service standards, hygiene, grooming, and operational efficiency in hospitality housekeeping.
As hotels prepare for Visit Malaysia Year 2026 (VMY2026), this workshop helps participants refine their technical cleaning skills, service attitude, and teamwork, ensuring every room and public area reflects 5-Star quality and guest comfort.

Participants will experience hands-on learning through demonstrations, group activities, and real case scenarios enabling them to perform duties with precision, pride, and consistency.

LEARNING OBJECTIVES

By the end of this workshop, participants will be able to:

• Apply standard housekeeping procedures in guest rooms and public areas.
• Maintain cleanliness, hygiene, and safety standards in line with hotel SOPs.
• Demonstrate guest service etiquette and communication.
• Understand the importance of personal grooming and professional conduct.
• Practice linen, chemical, and equipment management efficiently.
• Coordinate effectively with Front Office and Maintenance teams.

LEARNING OUTCOMES

After completing this workshop, participants will:

• Deliver high-standard cleaning and guest service with confidence
• Exhibit consistent grooming, etiquette, and teamwork.
• Understand and follow all hygiene and safety protocols.
• Improve departmental coordination and communication.
• Contribute directly to guest satisfaction and hotel reputation.

LEARNING METHODOLOGY

• Trainer-led practical demonstrations
• Step-by-step cleaning simulations
• Interactive discussions & Q&A
• Group role-play and inspection exercises
• Case study: “Handling guest feedback & service recovery”
• Visual SOP & checklist demonstrations