1 Day – Classroom | Interactive Seminar
HRDCorp SBL Khas Claimable Module

OVERVIEW

The Hospitality HOD & Lead Management Seminar is a leadership-focused program designed specifically for Department Heads and Senior Supervisors in the hospitality industry.
As hotels prepare for Visit Malaysia Year 2026 (VMY2026), effective departmental leadership is crucial to maintain service excellence, motivate teams, and achieve organizational goals amidst rising guest expectations.

This seminar emphasizes strategic departmental management, communication intelligence, staff motivation, service leadership, and cross-departmental coordination. Participants will learn practical leadership frameworks, KPI alignment, and people management skills tailored to hotel and resort operations.

LEARNING OBJECTIVES

By the end of this seminar, participants will be able to:

• Understand the core leadership responsibilities of a Hospitality HOD.
• Apply effective communication and delegation techniques to drive departmental success.
• Identify methods for motivation, performance tracking, and team engagement.
• Align departmental objectives with hotel-wide KPIs and brand standards.
• Strengthen inter-departmental collaboration to ensure smooth guest service flow.
• Manage challenges such as staff turnover, stress, and performance conflicts effectively.

LEARNING OUTCOMES

At the end of the seminar, participants will:

• Demonstrate stronger leadership and communication skills
• Build high-performing and motivated departmental teams
• Implement effective KPI-based leadership practices
• Improve decision-making and problem-solving under pressure
• Strengthen service consistency and interdepartmental coordination

LEARNING METHODOLOGY

• Interactive Lectures & Case Discussions
• Role Plays & Scenario Simulations
• Leadership Self-Assessment Exercises
• Team Strategy Workshops
• Group Presentations & Problem Solving
• Real Hotel Case Studies (SME & MNC Models)