2 Days – Seminar | Classroom / Interactive Workshop
HRDCorp SBL Khas Claimable Module

OVERVIEW

The Telecommunication sector in Malaysia involves complex, high-volume billing structures that require meticulous planning to comply with LHDN’s mandatory E-Invoicing implementation. This 2-day intensive program provides end-to-end understanding and hands-on skills for telco industry players to prepare, integrate, and manage their invoicing operations through MyInvois, ensuring compliance with regulatory timelines.

Participants will explore E-Invoicing legal frameworks, telco-specific revenue streams, mass billing structures, data handling requirements, system integration planning, and error management techniques. Through real scenarios and interactive workshops, participants will be equipped to lead their organization’s E-Invoicing transformation with confidence.

LEARNING OBJECTIVES

By the end of this program, participants will be able to:

• Understand the LHDN E-Invoicing regulatory framework, objectives, and compliance deadlines.
• Identify telecommunication-specific invoicing structures and their implications for E-Invoicing.
• Map existing billing systems and revenue flows to MyInvois requirements.
• Prepare and validate invoice data for mass submission.
• Plan API/system integration between billing systems and MyInvois.
• Manage high-volume invoicing operations, error handling, and exception processes.
• Develop compliance SOPs, internal timelines, and staff training strategies.

LEARNING OUTCOMES

Participants will be able to:

• Interpret LHDN E-Invoicing requirements for telecom operations.
• Map complex telco billing structures to E-Invoice formats.
• Plan and execute system integration with MyInvois.
• Manage mass invoicing, handle errors, and ensure compliance.
• Develop internal SOPs and train departmental teams.
• Create a clear, actionable implementation plan to meet regulatory deadlines.

LEARNING METHODOLOGY

• Expert-Led Presentations – Regulatory and technical knowledge delivery.
• Operational Mapping Exercises – Mapping telco billing structures to MyInvois format.
• Interactive Discussions – Industry challenges, Q&A, clarification on unique scenarios.
• Case Studies – Telco billing scenarios (postpaid, prepaid, roaming, bundles, etc.).
• Hands-On Workshops – Drafting sample invoices, portal simulation, integration planning.
• Group Work – SOP drafting, troubleshooting, and compliance planning.
• Implementation Clinics – Addressing real operational hurdles faced by telcos.